Returns & complaints
Is something not to your liking and you want to return an item? No problem, we are happy to help you with your return. You can register an order within 7 days of receipt and return it within 14 days.
- Register your return by sending an e-mail to email@example.com. Enter your name, order number/invoice number, product(s) and any reason for return.
- Complete the enclosed return form and enclose it with your package.
- Pack the items you wish to return in the original packaging and affix the enclosed address label to the bag/box. (Returning products is at your own expense and risk).
- Drop off your return at a PostNL or DHL point or have your package picked up at home. *Please note! The customer bears the risk of the return shipment. We advise you to always keep your proof of delivery.
- Make sure that the return shipment is with us within 14 days.
HER can be you - retouren
5211 WD 's-Hertogenbosch
Do you prefer a different size? No problem! Mention this during your registration and on the return form provided. The return costs are for the customer, we pay the new shipping costs!
- Once the return has been processed, you will receive a confirmation email. Within 14 days you will receive your original purchase amount back to the account used to pay.
- Have you chosen Klarna as your payment method then your Klarna invoice will automatically be adjusted or canceled.
- Paid with a credit code? The amount will be reactivated after the return under the corresponding code.
GENERAL CONDITIONS RETURNS
- Report your return within 7 days of receipt via firstname.lastname@example.org and make sure that your order is returned to us within 14 days. Otherwise we cannot accept the return. Is this not possible? Send us an email and we will look for a suitable solution.
- Items must be returned unworn and/or unwashed.
- Items must be free of food and makeup stains, body and cigarette odors.
- Items may not be altered or redesigned. If the item is defective, no attempts may be made to correct the defect.
- The original hangtag must be attached to the item.
- If reasonably possible, the item must be returned in its original packaging.
- The customer bears the risk of the return shipment.
- Insufficient or unstamped returns will not be accepted.
- Please inform us of any defective product and/or delivery errors within 5 days of the delivery of your order. If possible, include a detailed description of the problem and multiple photos (one close-up and one full-size image of the defective/damaged product).
- If our exchange and return conditions are not met, we reserve the right to return the product and charge shipping costs.
- Gift certificates and/or vouchers are non-refundable and cannot be redeemed in whole or in part for cash.
Sale items may be returned but we will not refund them. Credit will only be given for these.
Is the zipper of a product broken? Has your order not arrived? Whatever your complaint, please let us know as soon as possible. You can contact our customer service department by email at email@example.com. Send us your order number and a photo (if applicable). We will review your complaint and try to resolve the problem to everyone's satisfaction. We will respond to your email within a few business days. Should we need more time for review, we will inform you in a timely manner.